CUSTOMER CARE

 

SHIPPING POLICY

WE CURRENTLY ONLY OFFER SHIPPING WITHIN THE DOMESTIC UNITED STATES. TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW UP TO TWO BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT; THAT IS IN ADDITION TO AT MAXIMUM 5-7 BUSINESS DAYS FOR DELIVERY. FOR EXPEDITED SHIPPING, OR FOR ANY OTHER INQUIRIES, PLEASE CONTACT US AT 1-917-746-7670, OR EMAIL US AT ORDERS@ZUZUKIM.COM. ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. ZUZU KIM CANNOT BE RESPONSIBLE FOR UNANTICIPATED DELAYS.

 

PRICING AND PAYMENT

PLEASE NOTE THAT ALL PRICES DISPLAYED ON OUR WEBSITE ARE QUOTED IN U.S. DOLLARS. ZUZU KIM ACCEPTS VISA, MASTER CARD, DISCOVER, AMERICAN EXPRESS, JCB, AND DINERS CLUB FOR ALL ONLINE PURCHASES. THE TRANSACTION WILL BE CHARGED TO YOUR CREDIT CARD ONLY AFTER WE HAVE VERIFIED YOUR CREDIT CARD DETAILS, RECEIVED CREDIT AUTHORIZATION, CONFIRMED STOCK AVAILABILITY, AND YOUR ORDER IS READY TO BE SHIPPED OUT.

 

RETURN POLICY

ZUZU KIM WANTS TO ENSURE THAT YOU ARE COMPLETELY SATISFIED WITH YOUR PURCHASE. WE ACCEPT ALL RETURNS MADE WITHIN 5 BUSINESS DAYS OF RECEIVING YOUR ORDER. YOU CAN REQUEST A RETURN BY E-MAILING US AT ORDERS@ZUZUKIM.COM. MERCHANDISE WILL NOT BE ACCEPTED IF IT HAS BEEN WORN, ALTERED IN ANY WAY, DAMAGED OR WASHED. MERCHANDISE MUST HAVE ALL TAGS STILL ATTACHED. ZUZU KIM RESERVES THE RIGHT TO DENY THE RETUN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE REQUIREMENTS.